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Everybody Deserves to Hear Their Best 

People use hearing in communicating with others, being aware of our surroundings and more. That is why it is important that you visit Hear2Understand Audiology Services for all your hearing health care needs.

About Us

Charlotte Douglas, Au.D. Reg Sk

Doctor of Audiology

Mission Statement

At Hear2Understand we foster inclusion, empowerment and independence by optimizing hearing, listening and communication competency for Saskatchewan families

Our Team

Charlotte Douglas, Au.D. Reg Sk

Doctorate of Audiology


Clinic Owner and Operator

30+ Years of Experience

Special Interests Include:

Early Hearing Detection and Intervention

Pediatric Audiology

Central Auditory Processing Disorder

Tinnitus/Misophonia/ Hyperacusis

Bone Conduction Hearing Devices

Advanced Instruction in Tinnitus Retraining Therapy

Current President of Saskatchewan Association of Speech-Language Pathologists and Audiologists (2021-2022)

Past Board Member of Speech and Audiology Canada

Past Ethics Chair of Speech and Audiology Canada

Current Member of the Canadian Infant Hearing Task Force

Orlene Martens,BSc SPA MSLP(C) Reg Sk

Speech-Language Pathologist

Orlene has been working in the field of Speech-Language Pathology for over 30 years with all ages and all stages of speech-language skills. She is happy to assist with all types of speech disorders and to guide and support families during a single visit or as part of a longer treatment plan. There are also ongoing speech groups available in all areas offered at the Hear 2 Understand Clinic.

This includes:

Infancy – feeding and early language, cooing, babbling stimulation, parent support

12-24 months – early words and concept development, feeding and auditory attending skills, augmentative and alternative communication (AAC), parent support

2-5 years – preschool language and articulation, signs of apraxia, stuttering, AAC, early literacy, parent support

School age – literacy, language and articulation, stuttering, AAC, School support

Adult and older adult – English language development, aphasia post-stroke or brain injury, stuttering, AAC, feeding / dysphagia, reading

Individuals who are experiencing delayed language, articulation, social communication, fluency, feeding difficulties are welcome to contact Orlene for an assessment to review the situation. Additional referrals to other practitioners may be considered. Orlene has extensive experience with autism, developmental delay, syndromes, head injury, and hearing impairment.

Orlene received her Bachelor of Science in Speech and Audiology and her Masters in Speech-Language Pathology (SLP) from the Faculty of Rehabilitation Medicine at the University of Alberta.

She lives in Saskatoon and works throughout the province. Orlene is a licensed SLP in good standing with the Saskatchewan Association of Speech-Language Pathologists and Audiologists.

Cassandra Phillips, BA MA, Ph.D.

Behavioural Consultant

Cassandra Phillips has a background in health services’ delivery in the UK, Germany and Canada. She has completed coursework in Applied Behaviour Analysis through FIT (Florida Instituted of Technology, as well as advanced training through the University of New Brunswick (Autism Intervention Program) as a Clinical Supervisor.

At this time, she is owner and operator of Behaviour Specialists, Saskatoon where she works with children from aged 4 years to adulthood on social skills development and challenging behaviour. She uses an ABA approach (based on evidence-based practice) to work with children to identify behavior and change the environment to guarantee success for the child.

She is the only Lego-trained therapist in Saskatchewan, having trained under the founder of Lego therapy, Dr. Daniel Legoff, neuropsychologist, USA. She runs workshops on all aspects of behaviour locally and in Northern Regions of the Province (for Indigenous groups and organizations).

She provides family and individual therapy, and teaches Early Childhood Education in Saskatoon. She runs workshops on Understanding Invisible Disabilities for the City of Saskatoon.

She is a strong advocate for disability awareness and is a past volunteer board member for Saskatchewan Brain Injury Association, SARBI (Saskatchewan Association Rehabilitation of the Brain Injured), Independent Living Canada, and the North Saskatchewan Independent Living Centre.

As past Executive Director, Canadian Centre Disability Studies, she led a team on national and international disability-related research projects. For the past eleven years, she has been a judge at Picture This International Disability Film Festival.

In 2018, she was recognized for her work in Saskatoon and beyond as Nominee, Health and Wellness, Woman of Distinction, YWCA.

Colette Berg, M.A. (Education), M.A. (Counselling Psychology)

Counsellor and Educator

Colette has 24 years of experience working with children, youth and their families in educational settings. She takes a holistic and humanistic approach to counselling.

Colette uses evidence-based practices that focus on strengths, solutions, connection, self-awareness, mindfulness and compassion. Special interests include: anxiety, depression, stress management, parenting, attachment, behaviour, school and learning difficulties (ADHD, emotional regulation, executive functioning issues), career and academic counselling, and trauma.

Theoretical approaches include: Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Solution-Focused Brief Therapy, Mindfulness, Motivational Interviewing and Family Systems Therapy

Colette is a professional member of the Canadian Counselling and Psychotherapy Association possessing a Canadian Certified Counsellor (CCC) designation.